Privacy Policy

marathonbet ("we," "us," or "our") operates the online casino and sports betting platform accessible at marathonbet.one. We are committed to protecting the privacy and personal data of all individuals who access or use our platform, including registered players, visitors, and prospective users (collectively, "you" or "your").

This Privacy Policy describes how marathonbet collects, uses, stores, shares, and protects your personal data in connection with your use of our website, mobile platform, and all related services. It also explains the rights available to you as a data subject and how you can exercise those rights.

This Privacy Policy should be read together with our Terms & Conditions and Responsible Gaming Policy, both of which are incorporated by reference. In the event of any conflict between this Privacy Policy and the Terms & Conditions regarding data matters, this Privacy Policy shall prevail.

marathonbet collects personal data that is necessary to provide our services, comply with legal obligations, and maintain the security and integrity of our platform. The categories of personal data we collect include:

marathonbet collects personal data through the following channels and methods:

• Direct Interactions: Data you provide when registering an account, completing KYC verification, making deposits or withdrawals, contacting customer support, or participating in promotions.
• Automated Technologies: Technical and usage data collected automatically when you access and interact with our platform, including through cookies, web beacons, server logs, and similar tracking technologies. See Section 7 for full details on our cookie practices.
• Third-Party Sources: Identity verification data from KYC service providers; fraud screening data from anti-fraud partners; payment data from payment processors such as GCash, PayMaya, BPI, BDO, and Metrobank; and publicly available information used for compliance screening.
• Regulatory Sources: Information received from regulatory authorities, law enforcement agencies, or other government bodies in connection with our legal compliance obligations.

We only collect personal data that is adequate, relevant, and limited to what is necessary for the purposes for which it is processed. We do not collect data speculatively or beyond what is required to deliver our services.

marathonbet uses your personal data for the following purposes:

• Account Management: To create, maintain, and manage your marathonbet account, including processing your registration, verifying your identity, and managing your account settings and preferences.
• Service Delivery: To provide access to our casino games, sports betting markets, live dealer games, slots, bingo, and fishing games, and to process your bets, deposits, and withdrawals.
• Identity & Age Verification: To verify that you meet the minimum age requirement of 21 years and to confirm your identity in compliance with KYC obligations.
• Fraud Prevention & Security: To detect, investigate, and prevent fraudulent activity, money laundering, unauthorized account access, and other illegal or prohibited activities on our platform.
• Legal & Regulatory Compliance: To fulfill our obligations under applicable Philippine laws, including anti-money laundering (AML) regulations, data protection laws, and any requirements imposed by relevant regulatory authorities.
• Customer Support: To respond to your inquiries, resolve disputes, and provide technical assistance through our live chat and email support channels.
• Responsible Gaming: To monitor your gaming activity for signs of problem gambling, enforce deposit limits and self-exclusion requests, and provide responsible gaming tools and interventions where appropriate.
• Marketing & Promotions: To send you information about marathonbet promotions, bonuses, and new features, where you have provided consent or where we have a legitimate interest in doing so. You may opt out of marketing communications at any time.
• Platform Improvement: To analyze usage patterns, conduct research, and improve the functionality, performance, and user experience of the marathonbet platform.

marathonbet processes your personal data on the following legal bases, in accordance with applicable data protection legislation:

• Contractual Necessity: Processing required to perform our contract with you — i.e., to provide the services described in our Terms & Conditions, including account management, game access, and payment processing.
• Legal Obligation: Processing necessary to comply with applicable laws and regulations, including KYC requirements, AML obligations, tax reporting, and regulatory reporting duties.
• Legitimate Interests: Processing carried out for our legitimate business interests, including fraud prevention, platform security, responsible gaming monitoring, and service improvement, where such interests are not overridden by your rights and interests.
• Consent: Processing based on your freely given, specific, and informed consent — primarily for marketing communications and the use of non-essential cookies. You may withdraw consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

Where we rely on legitimate interests as a legal basis, we conduct a balancing assessment to ensure that our interests do not override your fundamental rights and freedoms. You may request information about these assessments by contacting our support team.

marathonbet does not sell, rent, or trade your personal data to third parties for their own commercial purposes. We may share your personal data with the following categories of recipients, strictly on a need-to-know basis:

• Service Providers: Third-party vendors who assist us in operating the platform, including KYC and identity verification providers, payment processors (GCash, PayMaya, BPI, BDO, Metrobank), fraud detection services, cloud hosting providers, and customer support tools. These providers are contractually bound to process your data only on our instructions and in accordance with applicable data protection standards.
• Game Software Providers: Licensed game developers and content providers whose games are available on the marathonbet platform may receive limited technical data necessary to deliver their games. They are not permitted to use this data for independent marketing purposes.
• Regulatory & Law Enforcement Authorities: We may disclose personal data to relevant Philippine government agencies, regulatory bodies, or law enforcement authorities where required by law, court order, or regulatory directive, or where we believe disclosure is necessary to protect the rights, property, or safety of marathonbet, our players, or the public.
• Professional Advisors: Legal counsel, auditors, and other professional advisors who require access to your data in the course of providing services to marathonbet, subject to strict confidentiality obligations.
• Business Transfers: In the event of a merger, acquisition, restructuring, or sale of all or part of our business, your personal data may be transferred to the acquiring entity, subject to equivalent data protection commitments.

marathonbet uses cookies and similar tracking technologies to enhance your experience on our platform, analyze usage patterns, and support security functions. The types of cookies we use include:

• Strictly Necessary Cookies: Essential for the platform to function correctly. These include session cookies that keep you logged in, security tokens, and cookies that remember your preferences during a session. These cannot be disabled without affecting core platform functionality.
• Performance & Analytics Cookies: Used to collect aggregated, anonymized data about how players use the platform — such as which pages are visited most frequently and how long sessions last. This data helps us improve platform performance and user experience.
• Functional Cookies: Allow the platform to remember your preferences, such as language settings, display preferences, and previously entered information, to provide a more personalized experience.
• Marketing Cookies: Used to deliver relevant promotional content and track the effectiveness of our marketing campaigns. These are only placed with your consent.

You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of the marathonbet platform. For strictly necessary cookies, no consent is required as they are essential to service delivery.

marathonbet implements a comprehensive set of technical and organizational security measures to protect your personal data against unauthorized access, accidental loss, destruction, alteration, or disclosure. Our security measures include:

• Encryption: All data transmitted between your device and our servers is encrypted using SSL/TLS protocols. Sensitive data at rest, including financial information and identity documents, is encrypted using industry-standard algorithms.
• Access Controls: Access to personal data is restricted to authorized personnel on a strict need-to-know basis. All staff with access to personal data are subject to confidentiality obligations and regular security training.
• Firewalls & Intrusion Detection: Our infrastructure is protected by enterprise-grade firewalls and continuous intrusion detection and prevention systems.
• Regular Security Audits: We conduct periodic security assessments, penetration testing, and vulnerability scans to identify and remediate potential weaknesses in our systems.
• Incident Response: We maintain a documented data breach response plan. In the event of a security incident affecting your personal data, we will notify you and relevant authorities in accordance with applicable legal requirements.

marathonbet retains your personal data only for as long as necessary to fulfill the purposes for which it was collected, or as required by applicable law. Our general retention principles are as follows:

• Active Account Data: Personal data associated with your active marathonbet account is retained for the duration of your account's existence and for a period thereafter as required by law.
• Financial Transaction Records: Records of deposits, withdrawals, and betting transactions are retained for a minimum of five (5) years following the transaction date, in compliance with Philippine AML regulations and tax requirements.
• KYC & Verification Documents: Identity verification documents are retained for a minimum of five (5) years following account closure or the end of the business relationship, as required by applicable regulations.
• Support Communications: Customer support records are retained for up to three (3) years following the resolution of the relevant inquiry or dispute.
• Marketing Data: Data used for marketing purposes is retained until you withdraw consent or opt out of marketing communications, after which it is deleted or anonymized within a reasonable timeframe.
• Technical & Log Data: Server logs and technical data are typically retained for up to twelve (12) months for security and fraud detection purposes.

Upon expiry of the applicable retention period, personal data is securely deleted or anonymized so that it can no longer be associated with you as an individual. Where anonymization is not technically feasible, data is securely destroyed.

As a data subject, you have the following rights with respect to your personal data held by marathonbet. These rights are subject to applicable legal limitations and exceptions:

To exercise any of these rights, please contact our support team via live chat or email at [email protected]. We will respond to all valid requests within 30 days. In some cases, we may need to verify your identity before processing your request.

The marathonbet platform is strictly intended for adults aged 21 years and above, in accordance with Philippine gambling regulations. We do not knowingly collect, process, or store personal data from individuals under the age of 21.

If we become aware that personal data has been collected from a person under the age of 21, we will take immediate steps to delete that data and close the associated account. All funds held in such an account will be handled in accordance with applicable regulatory requirements.

If you are a parent or guardian and believe that your child has registered on the marathonbet platform or provided us with personal data, please contact our support team immediately so that we can take appropriate action.

The marathonbet platform may contain links to third-party websites or services, such as payment provider portals or game developer pages. This Privacy Policy applies solely to data collected and processed by marathonbet and does not extend to any third-party websites or services.

We are not responsible for the privacy practices, content, or security of any third-party websites. We encourage you to review the privacy policies of any third-party sites you visit before providing them with your personal data.

The inclusion of a link to a third-party website on the marathonbet platform does not constitute an endorsement of that website or its privacy practices.

marathonbet reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or platform features. When material changes are made, we will notify you by:

• Sending a notification to the email address registered on your account, and/or
• Displaying a prominent notice on the marathonbet platform upon your next login.

The "Last Updated" date at the top of this page reflects the date of the most recent revision. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your data.

Your continued use of the marathonbet platform following the effective date of any amendment constitutes your acceptance of the revised Privacy Policy. If you do not agree with the changes, you should discontinue use of the platform and may request account closure.

If you have any questions, concerns, or requests regarding this Privacy Policy or the way marathonbet handles your personal data, please reach out to us through the following channels:

• Live Chat: Available 24/7 directly on the marathonbet platform — the fastest way to get a response.
• Email: [email protected] — for privacy-related inquiries, please include "Privacy Request" in the subject line.

Our support team serves players across the Philippines, including Manila, Cebu, Davao, Quezon City, Makati, and all other regions. We aim to acknowledge all privacy-related inquiries within 48 hours and to provide a substantive response within 30 days.

For concerns about how we handle your personal data that cannot be resolved through our support channels, you may have the right to lodge a complaint with the relevant Philippine data protection authority.